DVTELL Ioimage trk-101 Manual de instalación descargar pdf (Pagina 30)

Appendix

Problem

Possible Solution

Bad output video quality

 Check the source video signal quality by connecting an analog

monitor to the video source. If video quality is acceptable, connect

video source to the unit.

 Check that the cables are connected securely. This includes

junction boxes and amplifier that may be used.

 Check that the camera settings are correct on the camera and in

the unit. (Refer to the HTML Edition Units User’s Guide for details)

 Check that the camera lens is clean and unobstructed.

 Check that the analog video signal is not being degraded due

impedance caused by lengthy or worn cable, numerous connectors,

ground loops interference, and so on.

 Check that the cable length is within specification.

Streaming video image is

hanging (stopped)

 Confirm the unit’s video streaming settings. (Refer to the HTML

Edition Units User’s Guide for details)

 Refresh your browser screen (F5).

 Check that the bandwidth and bitrate settings of the network are set

properly.

 Check that other processes and applications are not causing undue

latency.

 Check that the firewall analysis or blocking is not interfering with the

video stream and supports the required ports and communication

protocols.

Alarm Inputs are not

working

 Check the unit settings to confirm that the Alarm Input is enabled.

(Refer to the HTML Edition Units User’s Guide for details)

 Check that a proper rule for an Alarm Input event has been defined

in the unit. (Refer to the HTML Edition Units User’s Guide for

details).

 Check that the Alarm Input (dry contact close/open) is being

provided by the connected device.

 Check that the unit is communicating through the network.

 Check that the Alarm Input wires are connected securely.

 Check that the alarm wires are paired in the terminal block in the

right positions and according to requirements.

Relay Outputs are not

working

 Check the unit settings to confirm that the Relay Output is enabled.

(Refer to the HTML Edition Units User’s Guide for details)

 Check that a proper rule for activating a Relay Output has been

defined in the unit or activate it manually. (Refer to the HTML

Edition Units User’s Guide for details)

 Check the Relay Output wires are connected securely.

 Check that the Relay Output wires are paired in the terminal block

according to requirements and that one wire is connected to the

common.

 Check that the NO or NC matches the system Normally Open or

Normally Closed configuration.

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DVTELL Ioimage trk-101 Manual de instalación Pagina 30

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